Refund & Cancellation Policy

This policy describes refund eligibility for purchases made on MyBot, operated by RCS OFFICIAL. Refunds, when approved, are processed through the original payment method via Razorpay.

• 14-day money-back guarantee: If you are not satisfied with your subscription, you may request a full refund within 14 days of your first paid invoice.
• After 14 days: Subscriptions are non-refundable for the current billing cycle. You can cancel anytime to stop future renewals.
• Cancellation: Cancel from your dashboard. You will retain access until the end of the current billing period.

Orders placed by end customers through your Telegram bot are digital goods (game currency) and are final once delivered. However:

• If IGN verification fails before charge, no payment is taken.
• If payment is captured but the upstream provider (e.g. Smile.one) fails to deliver, the bot owner (you) must refund the customer. MyBot will refund any subscription-related fees attributable to that failed transaction upon request.
• Refunds for incorrect UID/Zone supplied by the customer are not eligible — IGN is verified before charge.

1. Email refunds@rcsofficial.com from the email address on your account.
2. Include your order ID / invoice number, the date of payment, and the reason for the refund.
3. We will respond within 3 business days.

Approved refunds are initiated within 5–7 business days. Razorpay typically credits the amount back to your card/UPI/bank within an additional 5–10 business days, depending on your bank.

• Setup or onboarding fees (if any).
• Add-on usage already consumed (extra bots, extra transactions).
• Subscriptions cancelled after the 14-day window for the in-progress billing cycle.
• Accounts terminated for violation of our Terms & Conditions.

If you dispute a charge with your bank instead of contacting us first, we may suspend your account pending resolution. We always prefer to resolve issues directly — please reach out before initiating a chargeback.

Questions about this policy? Email support@rcsofficial.com.